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Find answers about returns, exchanges, and refunds.

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Delivery times, tracking, and shipping details.

Learn how returns and exchanges work.

Care tips to keep your jewelry looking its best.

What is your return policy?

Returns are accepted within 14 days of delivery. Items must be unused, in original condition, and include all original packaging.

How do I start a return?

Contact our support team with your order number and reason for return. We will guide you through the next steps.

Do you offer exchanges?

Yes, exchanges are available for eligible items. Replacement options depend on stock availability.

Are there any items that cannot be returned?

Customized, worn, damaged, or final sale items are not eligible for return or exchange.

How long does it take to process a return?

Returns are typically processed within 5 to 7 business days after the item is received and inspected.

Our team can be reached by phone Monday to Friday from 9am to 5pm.

Address: No 5, Shanquan Road, Chongtou Community, Changan Town, Dongguan City Guangdong, China 523850